Fair Use (Fulfillment) Policy

Our subscription plans have an associated fair use policy, which includes a subscribed hours of services delivered within a calendar month.

We track monthly hours delivered for the purpose of managing the fair use policy but it does not affect subscription billing rates during a given term. As part of our fair use policy there is a realistic expectation that a client may fall slightly over or under (defined as +/- 20% usage of the fair use policy) the fair use policy on a month to month basis and this is already accounted for within our plan structure.

If a client substantially exceeds the fair use policy on a routine basis (defined as 2 or more consecutive months of 20%+ of fair use overage), then we reserve the right to terminate the agreement with one month’s advance notice at its sole discretion.

Should a client require a more generous fair use policy, then we are happy to discuss an appropriate custom subscription plan/rate.